Customer Privacy Policy and Accessibility Statement

Accessibility

At Castle Sefton Press, we are committed to making our digital presence as accessible and inclusive as reasonably possible for all users, including individuals with disabilities. Our goal is to improve the usability of castleseftonpress.co.uk and to support a more accessible experience for everyone, regardless of their abilities or the technologies they use.

Our Approach to Accessibility

We aim to align with the Web Content Accessibility Guidelines (WCAG), which define internationally recognised standards for digital accessibility. While full compliance cannot always be guaranteed, we strive to implement improvements where feasible and regularly review accessibility-related aspects of our website. Accessibility is an ongoing process, and we are committed to improving the experience over time as technologies, standards, and user needs evolve.

Accessibility Features

To support accessibility, castleseftonpress.co.uk uses the OneTap accessibility toolbar. This interface provides users with a range of helpful features, including:

Adjustable text size and contrast settings
Highlighting of links and text for better visibility
Full keyboard navigation of the toolbar interface
Quick launch via keyboard shortcut: Alt + . (Windows) or ⌘ + . (Mac)

Please note the following:

The availability and effectiveness of these features depend on the website’s configuration and ongoing maintenance.
While we strive to ensure accessibility, we cannot guarantee that every part of castleseftonpress.co.uk will be fully accessible at all times. Some content may be provided by third parties or affected by technical constraints beyond our immediate control.

Feedback and Contact

We welcome your feedback. If you experience any accessibility barriers or have suggestions for improvement, please contact us at contact@castleseftonpress.co.uk and we will do our best to put things right.

Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Email: contact@castleseftonpress.co.uk

Post: Castle Sefton Press, Building 143994, PO Box 7169, POOLE, Dorset, BH15 9EL, GB

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

· Marketing preferences

· IP addresses

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

· Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

· Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.

· Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

· Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.

· Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

· Directly from you

How long we keep information

We will keep your data until you instruct us not to, or until our next review. At regular intervals we will contact everyone whose information we hold on our contacts list and confirm that you wish us to retain your data. If you do not respond to our review, all your data will be deleted from our records.

We host our site on Hostinger.com. Our online platform is created using WordPress and our store is operated using WooCommerce. We use Omnisend for email and SMS messaging. Your data may be stored through Hostinger’s and Omnisend’s data storage, databases and general applications. They take secure storage of your data very seriously, and assist us to take every precaution to keep it secure.

If you choose to save payment card details through our site, they will be saved by WooCommerce, not by us.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 6th September, 2025.